At Pribaaz, we take immense pride in the craftsmanship of our hand-painted and mixed-media artistic tote bags. Because each piece is a unique work of art, we strive to ensure you are completely satisfied with your purchase. If, however, you find an issue with your order, our policy is designed to be fair and transparent.
7-Day Return Window
We offer a 7-day return and refund period starting from the date your order is delivered to your address. To be eligible for a return, the item must be in the same condition that you received it: unworn, unwashed, and in its original packaging.
How to Initiate a Return
To start the return process at Pribaaz, you must follow these steps before sending any items back:
- Share the Reason: Contact us at pribaaz@gmail.com within the 7-day window to state the specific reason for your return request.
- Provide Proof: You are required to attach clear pictures of the product showing the overall condition or any specific defects/damages you have identified.
- Approval: Once we review the reason and the images, our team will notify you if the return is approved and provide instructions on the next steps.
Refunds
Once your return is received and inspected by Pribaaz, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Returnable Situations
Please note that Pribaaz cannot accept returns or offer refunds in the following cases:
- Items returned after the 7-day delivery window has expired.
- Items returned without prior communication and photo evidence.
- Products that show signs of use, washing, or damage not reported in the initial return request.
Contact Information
For all return-related inquiries, please reach out to us:
Business Name: Pribaaz
Email: pribaaz@gmail.com